Booking Conditions...

1.   Southwest Holiday Cottages act  entirely as booking Agents and the booking contract  shall  be made  solely  between  the   person  who  signs  the  Booking    Form   and  the property  owner.
2.   ACCURACY OF DESCRIPTIONS
All descriptions are given in good faith.
3.   BALANCE OF PAYMENT
The balance of the holiday payment is payable 6 weeks in advance to Southwest Holiday Cottages. Reminders are not sent but it is our usual practice to contact you if we have not received the balance in due time. lf the balance is not received within  6 weeks of the  commencement of  the holiday then Southwest Holiday Cottages will be entitled to take this  to mean that the holiday has been cancelled,and we  will endeavour to re-let,and send you the refund.
4.   CANCELLATION AFTER PAYING BY CREDIT CARD, DEBIT CARD, CHEQUE OR CASH
Once a  booking  is confirmed by payment the holidaymaker enters into a legally binding contract and  is liable for the full cost of the holiday which includes the balance of  the rent for the holiday property. Southwest Holiday Cottages must be notified in  writing   immediately of any cancellation,and will endeavour to re-let the accommodation,and if successful the holidaymaker will be refunded. There will be no refund unless the cottage is relet. We can usually re-let, even  if   given only I or 2 weeks notice, especially for July/August weeks. But to make sure,please give as much notice as possible. lf we are unable to re-let at the full rate then the  holidaymakers refund is reduced accordingly. Each  week booked will be treated as a separate booking for the purpose  of this clause. The same terms as above apply also for Credit Card and Debit Card bookings.
5. In  no circumstances can the period booked  be exceeded  & the number of persons shall not exceed the number stated in the brochure.The right of entry is  reserved during   reasonable hours for  inspection  or  repair deemed necessary.
6.  Southwest Holiday Cottages point out that in making your reservation,they act as Agents for the cottage owners.The contract being  between the owner & the  guest.
7.  The tenant of a  holiday cottage undertakes to keep the premises and effects in the same state of repair and shall pay the owner the value of any damage or loss to  the   premises,fittings & effects other than reasonable wear and tear,& leave the premises in the same condition of cleanliness & general  order in which  it  was  found.
8.  The holidaymaker promises to reimburse Southwest Holiday Cottages  for any bank charges losses reasonably sustained due to cheques being either represented  or   dishonoured.
9.   COMPLAINTS
If you have a complaint, then please contact the owner/caretaker,who will normally be pleased to correct the discrepancy.lf you receive no satisfaction then contact   Southwest Holiday Cottages who are usually open to 8 o’clock evenings. Please remember that outgoing holidaymakers do not always report  damaged equipment,& S H   Cottages have no control over the owners or their suppliers speed of repair.Note that descriptions are general & not absolute: ’enclosed’ garden is a general statement & not  an absolute statement e.g. a dog may be able to ‘escape’ from an ‘enclosed’ garden.
10.  The holidaymaker accepts that where mention is made oflocal amenities such as pubs,shops,council swimming pools etc,that these types of amenities are a  guide only to  what is available in the locality and that these amenities may vary in  detail from mentioned or be closed or no longer  in  operation when the  holidaymaker arrives.
11.  The contract is deemed to have taken place in Plymouth.
12.  GENERAL & BASIS OF OCCUPATION
The accommodation is for  use as holiday accommodation only, there is no right to remain  in the accommodation after the holiday.The holidaymaker promises  to adhere to  owners arrival/departure times as notified  on directions when sent.The person signing the booking form is & will remain responsible for members  of  his/her party & should   make sure they are aware of the booking conditions & that they meet the obligations arising therefrom in  every way.    lf the booking  conditions are contravened in any way   the owner of  the accommodation  may refuse the right of entry to the property & no money will  be refunded.
13.  Any amendment to a  booking after paying a deposit will incur an  administration charge of £24.
14.  In all  cases the owner has the right to require a £40 deposit against breakages, cleaning or damage regardless of whether or not this is mentioned in the  description,the  deposit to be applied against such costs but any balance will be refunded at the end of  holiday or  within 7 days.
15.  If  the cottage owner has to cancel due to unforeseen  circumstances beyond his control (for example storm  or  flood damage to property, death, or  other acts of god) liability will be limited to the following - the cottage owner  will arrange an alternative letting through Southwest Holiday Cottages, but if this is unacceptable the cottage owner  will refund the full amount of the holiday cost.
16.  A booking is only deemed to have been contracted when Southwest Holiday Cottages have received a booking form, received payment and  issued a receipt  confirming the booking for  the correct  cottage with the correct dates.Any receipt sent in error(giving incorrect details) is invalid for  these purposes.Any previous action is merely a  tentative booking and not  binding on either  party.
17.  There is an additional £24 booking fee payable for each week booked,as shown on  the booking  form.The price for  the  holiday is the price advertised/confirmed at time of booking  plus  the   booking   fee.
18.  Bookings  can  only  be  made by means of a  booking  form. In the case of persons under 18 years of age,the  booking  form  should be  signed   by  a  parent or  guardian.Any   dispute between  the  parties involved  in the  contract shall be settled  according to English Law.
19.  The holidaymaker  realises that old cottages  do not always have such things as damp proof course,etc.
20.  No clause in these conditions exclude the holidaymakers rights  under the’Unfair Contracts Terms Act’.
21.  The holidaymaker realises that there will be some imperfections in  the holiday house(as there is in  all  houses) but realises that they may not  be central to the  enjoyment   of  the holiday.
22.  All payments made are made to the owner,but are paid via Southwest Holiday Cotttages who shall collect the money on  behalf of  the  owner.
23. We do not discuss upon the suitability of any particular property with regards to an individual’s disability.  This is because Southwest Holiday Cottages act as agents only and we do  not have enough detailed knowledge of either the accommodation or the nature and extent of an individual’s disability.  All cottages are booked on the basis of the information given in the description only.